Report a problem

• Message the other person in the job chat first. If it isn't sorted within 24 hours, tap Get help with this job. Safety issues skip this step: tap Get help with this job right away (see Safety).
• Keep talking on RequestX so there's a clear record.

• What happened, and what was agreed
• When it happened (date and time)
• Photos, if you have them
• The outcome you want

Please report problems within 30 days of the job date. Safety concerns can be reported anytime.

1. Tell us what happened.
2. We try to work it out together first (clarify, redo, or agree on a fair outcome).
3. If needed, we escalate (including safety or fraud).

Fraud is rare and narrow: fake, duplicate or borrowed accounts; staged hires, cancels or no-shows; or knowingly false reports. A person — never an automated system — decides every case. You'll get notice and 10 days to respond before we decide, and you can appeal within 30 days. An ordinary cancel or no-show, even a repeated one, is never fraud by itself.

If you feel unsafe, stop in-person contact right away. Tap Get help with this job and check This is a safety issue. In an emergency, call 911 (local emergency services) first — then tell us. During a safety review, we may pause some things on the accounts involved while we look; that's only for safety or fraud.

• Be specific: what was agreed, what was delivered, what's still unpaid or unfinished.
• Photos and chat on the job help us move fast.
• Thumbs reflect real jobs; use them honestly when a job closes.

Support hours: Mon–Fri 9 AM–6 PM PT. We reply within 1 business day. Safety reports come first. In an emergency, call 911.