Questions people ask
Short answers. For hiring steps see How it works. For payouts, fees, and reports see When do I get paid?, How fees work on RequestX, and Report a problem, or Cancel a job.
Support hours: Mon–Fri 9 AM–6 PM PT. We reply within 1 business day. Safety reports come first. In an emergency, call 911.
How do I hire someone?
Post a job, wait for offers, message the people you like, then accept one price.
Do I have to accept the first offer?
No. Compare a few. Ask about timing, tools, and what is included before you hire.
When do I get paid?
Payments in the app aren't switched on yet. Until they are, nothing is charged, held or released through RequestX for your job.
Do you check the people on RequestX?
RequestX doesn't run ID or background checks yet. Everything else on a profile, like licenses, skills and experience, is what the person tells us. You can look up a license on the state website, and ask questions in the job thread before you hire.
What if something goes wrong?
Message the other person first. If you need help, tap Get help with this job on the job page, or email RequestXOfficial@gmail.com. Keep the conversation on the job thread so there is a record. In an emergency, call 911 first.
Can I offer my services without posting a job?
Yes. Anyone with an account can help — there is no separate helper sign-up. Open Jobs, filter by category or city, and send an offer. Your public profile shows completed work and thumbs up.
How fees work on RequestX
Once payments are on, here's what you'll pay: RequestX will add 13% (minimum $3) on top of the job pay. Examples: a $10 job will be You pay $13.00, and a $100 job will be You pay $113.00, and the helper will get the job pay in full.